Customer Portal

Privacy Policy

Privacy Policy

This privacy policy sets out how COFCO International uses and protects any information that you give COFCO International when you use this website.


Any information, which is either held by us or which you provide to us will be regarded by us as personal information and will be treated confidentially.

Use of Personal Information

We will only use your personal information in the ordinary course of its business and for the purposes of providing information as would have been requested through subscription to any COFCO International material or email alerts.

When you send us an email or contact us by filling in a contact page, if present on the current version of the website, we will keep your personal data in our systems as long as is necessary to fulfil your request or as long as required by local legislation.

In order to provide you with the best possible service, we might record telephone calls or any other form of electronic voice communication, as the case may be, with our employees.  This helps us to identify ways that we can provide you with a better service.

We record calls for staff training purposes, helping us to improve the quality of our customer service and to ensure the information we provide is consistent and accurate and we record for reporting on the types and numbers of enquiries we receive so we can find ways to simplify and improve our service to you.

We generally store the recordings securely for up to 180 days and delete them after this period unless the recording is retained for the purposes of complaint investigation or as required under legislation or industry codes.

Data which is being collected through navigating through our website are used for optimising the use of our websites.  This data includes for example the duration of the visit and which pages from the website are being visited.  We try to anonymise the collected data as much as possible.

Non-release of information to third parties

We will not sell, rent or provide your personal information to unauthorised entities or to third parties for their independent use without your consent. We may, however, share your personal information with its affiliates, business partners and subsidiaries in the ordinary course of its business.  If we do pass your personal information on to its affiliates, business partners and/or subsidiaries, it will make them aware of the provisions of this privacy policy.

We will release your personal information to a party if it is required by law or by a court to do so, in compliance with applicable laws and regulations.  We will also disclose your personal information if it believes, in its sole discretion, that this is necessary to prevent or lessen any unlawful or harmful actions.

Google analytics

Our website uses Google Analytics.  Through the information we get from Google Analytics we can optimise our website to the preferences of her visitors.  The information thus obtained is transferred to and stored by Google on servers in the United States. Read Google's privacy policy for more information, as well as specific to Google Analytics.

Updating Personal Information

If you would like to update or correct any of your personal information held by us, kindly contact us at and we will endeavour to update and correct your personal information.  We may decline to process requests that are frivolous/vexatious, jeopardise the privacy of others, are extremely impractical, or for which access is not otherwise required by local law.

If you would like to contact us otherwise, you can send a letter to our headoffice:
COFCO International
Route de Malagnou 101-105
CH-1224 Chêne-Bougeries

Third party website links

We may direct you to third party websites from content within our site. Linked sites will have their own privacy notices, policies and use of cookies which we suggest you review in order to understand their procedures for collecting, using and disclosing personal information.

Please note, we can not be held responsible for the content of linked websites, any use of these sites, or the privacy practices of these websites.


Whilst this site does not contain explicit or sensitive content, it is not intended for children under the age of 13. We do not knowingly collect personal information from or about any person under the age of 13. If you are under 13 years old and wish to contact us, please get your parent or guardian to do so on your behalf.


We understand that your privacy is important to you. Therefore we maintain appropriate technical and organisational security measures to protect the security of your personal data against loss, misuse, unauthorised access, disclosure or alteration.  And we will continuously try to improve our safety measures.

Do Not Track (DNT) browser setting

DNT is a feature offered by some browsers which, when enabled, sends a signal to websites to request that your browsing is not tracked, such as by third party advertising networks, social networks and analytics companies.

This website does not currently respond to DNT requests, however, you may opt-out of tracking on this website, including analytics, by following the instructions to opt-out of cookies above.

A uniform standard has not yet been adopted to determine how DNT requests should be interpreted and what actions should be taken by websites and third parties. We will continue to review DNT and other new technologies and may adopt a DNT standard in the future.


By using our website, you consent to the processing of your personal information as described in this Privacy notice.

Changes to this Privacy notice

We reserve the right to amend this Privacy notice at any time and will post any revisions on this page.

Privacy notice review and effective date: 26 April 2018

4. A Legal disclaimer, as shown in our website (revised as necessary):


Legal disclaimer

The information and materials contained in this site are provided "as is".

COFCO International does not warrant the accuracy, adequacy or completeness of the information and materials and expressly disclaims liability for errors or omissions in the information and materials and for any actions taken as a result of or in reliance upon the information and materials. No warranty of any kind, expressed or implied, is given in conjunction with the information and materials.

COFCO International certain subsidiaries of COFCO International purchase and sell the commodities based on the information contained on this Web Site for their own account and may at any time own or have contracts obligating them to deliver such commodities or make payments with respect to the information thereof, and/or giving them the right to receive such commodities or to receive payments with respect to the information thereof. COFCO International and/or such subsidiaries and affiliates may take positions from time to time that are different from or opposite to the positions discussed herein.

The information contained on this Web Site is provided free of charge for information purposes only and is not intended as an offer, solicitation or recommendation with respect to any transaction involving any commodity. COFCO International is neither a futures commission merchant nor a commodity trading advisor. COFCO International provides the information contained on this Web Site solely incidental to its business as a dealer in cash market transactions. Any information regarding exchange-traded futures and options contracts is provided solely as a convenience to users of this Web Site.